‍Last updated: 04.03.2024.

Payment Gate s.r.o. (“Payment Gate”, "us", "we," or "our") operates the website https://www.paymentgate.sk/ (the "Website") and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you use our services and interact with our Website. By using our services or accessing the Website, you agree to the terms of this Privacy Policy. If you have any questions about this Policy, please send them to service@paymentgate.sk

‍Payment Gate offers services to customers worldwide through its presence in Slovakia.
Name Payment Gate s.r.o.
Registration ID 55 617 727
Address Pribinova 28, Bratislava, 811 09

1. Information We Collect

‍1.1 Personal Information: We may collect and store personal information that you provide voluntarily when creating an account with us or using our Website. This may include your name, email address, phone number, and any other information necessary to verify your identity.
1.2 Payment Information: When you make payments through our Website, we may collect certain payment-related information such as your credit card details, billing address, and passport or ID details. Please note that we do not store your payment card information directly on our servers. We utilize secure and compliant third-party payment processors to handle your payment information.
1.3 The specific personal information we may request will vary based on the type of services we provide, but could potentially include:
- Identification information: Including your full name, date of birth, nationality, gender, signature, utility bills, photographs, contact number, residence address, and email address.
- Formal Identification information: Govt. issued identity proofs like Passport, Driver's License, National ID Card, State ID Card, Tax ID number, passport number, driver's license details, national identity card details, visa information, or any other necessary details required for legal compliance.
- Institutional information: Employer ID number, proof of legal formation, personal identification of key owners.
- Financial information: Bank account details, transaction history, trading data, and tax ID.
- Transaction information: Information about your transactions on our platform, including recipient's name, your name, amount, and timestamp.
- Employment information: Office address, job title, and role details.
- Correspondence: Feedback responses, support team interactions, and user research inputs.

2. Use of Information

‍2.1 Provide Our Services: We use the collected information to provide, maintain, and improve our services, respond to your inquiries, and fulfill your requests, including processing payments.
2.2 Communication: We may use your personal information to communicate with you, send you transaction-related emails, provide customer support, and inform you about important updates or changes to our services.
2.3 Analytics: We may analyze the usage of our Website and services to improve user experience, enhance security, and optimize our business operations.

3. Cookies and Tracking Technologies

‍We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our Website. These technologies help us enhance your experience, monitor Website usage, and gather statistical information. You have the option to disable cookies through your browser settings, although this may limit your access to certain features of our Website.

4. Data Sharing and Transfer

‍4.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers to perform tasks on our behalf, such as processing payments, managing customer support, and analyzing data. These service providers have access to your personal information only as required to perform their specific functions and are obligated to maintain its confidentiality.
4.2 Legal Requirements: We may disclose your personal information when necessary to comply with applicable laws, regulations, legal proceedings, or governmental requests.

5. Data Security

‍We prioritize the protection of your personal information and maintain reasonable security measures to safeguard its confidentiality, integrity, and availability. However, it's important to note that no method of transmission over the internet or electronic storage is completely secure.

6. Children's Privacy

‍Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at service@paymentgate.sk, and we will promptly remove such information from our records.

7. Changes to this Privacy Policy

‍We may update this Privacy Policy from time to time, and any changes will be effective upon posting the revised policy on our Website. We encourage you to review this Privacy Policy periodically for any updates.

8. Retention of Personal Information

‍Personal information will be kept for as long as you may need it. The retention period will be based on the following criteria:
- The specific purpose for which your personal information is being used, such as providing services or fulfilling contractual obligations with you or others who have consented to its use.
- Legal requirements may set a minimum retention period for certain records.
If you have any inquiries about how we retain data, please reach out to us at service@paymentgate.sk.
By de-identifying your personal information in a way that prevents it from being linked to you, we may use it without notifying you further.

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9. Contact Us

‍If you have any questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at service@paymentgate.sk
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